Purchase conditions

Purchases made by our users through our website (“Website”) are governed by the terms and conditions (“Terms”) described below. Purchasing services through www.officialtaxitenerife.com implies the user’s full and unreserved acceptance of the following purchase conditions. These Terms do not cover purchases of our services by third parties outside of the Website.

Information Society service provider details, owner of the website

Please read these Terms and Conditions carefully before placing an order for any “Product” on our “Website”. If you do not agree to these Terms and Conditions, you may not place an order for any Product on our Website. You may print a copy of these Terms and Conditions for future reference.

1. Possibility of modifying these conditions and the commercial offer

AUTOTURISMO TENERIFE SUR, SL may modify the terms and conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions) at any time. However, these modifications will not affect purchases already made by our users.

Product and manufacturer names and trademarks are used for identification purposes only. All photos, descriptions, and prices are non-contractual.

Special offers, promotions, or discounts will be valid until the indicated date or while supplies last. Prices shown at the time of viewing the website are also valid.

2. How can I buy on the website?

The purchase by the user is made and finalized by following the purchase procedure described in this section. By making a purchase on our website, you agree that communications with AUTOTURISMO TENERIFE SUR, SL will primarily be via electronic means.

To make a purchase on our website, simply follow these steps:

1. To make purchases through our website, you must first register as a user. Once registered, you can purchase our products.
2. To make a purchase, you must add the products/services you are interested in to your “shopping cart”.
3. Once you have filled your cart with all the products you want to buy, the purchase is finalized.
4. To complete your purchase with  AUTOTURISMO TENERIFE SUR, SL, you must finalize the purchase and proceed to pay the amount of the products purchased through the payment gateway.
5. The purchase will be completed when the user receives the order confirmation by email, which will detail the products/services purchased and these conditions.

3. Product prices. Taxes and customs

The price shown next to our products at all times includes IGIC (Canary Islands General Indirect Tax).

If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on said error, we will inform them of this incident immediately and the user will have the right to cancel their purchase at no cost to them.

The price of the product does not include shipping or transport costs, which will be indicated to you at the time of placing the order.

4. Payment method

Services can be paid for using a debit or credit card (Visa, Mastercard, Maestro)

5. What do the invoices look like?

The user agrees that invoices for product purchases will be issued electronically and sent by email. A paper copy of the invoice can be requested by sending an email to administracion@autoturismotenerife.com

6. Return

6.a) What is the deadline for cancelling the purchase?

Official Taxi informs all its customers that its cancellation policy is as follows: Only if the cancellation is made at least 24 hours before the scheduled service, a 100% refund will be issued. After 24 hours, no refund will be given.

6.b) How can I cancel the purchase?

• Any cancellation of the contract must be made in writing via email addressed to our customer service center.
• If we receive your cancellation request more than 48 hours before the scheduled pick-up time of the transfer you wish to cancel, you will be refunded the amount paid for the booking. No refund will be given for cancellations received less than 24 hours before the scheduled pick-up time of the transfer you wish to cancel.
• Refunds will be issued within 15 days.

6.c) How is the refund made?

AUTOTURISMO TENERIFE SUR, SL will refund the amount of the service using the same payment method used by you at the time of purchase, unless you have expressly agreed otherwise; in any case, you will not incur any expenses as a result of the refund within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.

7. Legal guarantee

The services sold by AUTOTURISMO TENERIFE SUR, SL are covered by the legal guarantee from the date of delivery of new services, at the seller’s expense, in accordance with the provisions of consumer and user regulations.

The legal guarantee will be covered as follows:

• Material goods: 3 years
• Digital services or content: 2 years .

8. Data protection policy

AUTOTURISMO TENERIFE SUR, SL is committed to complying with current legislation regarding the processing of personal data.

You can find more information in our Privacy Policy.

9. Complaints and consumer and user support

If you are not satisfied with our service, please let us know at the following address: AUTOTURISMO TENERIFE SUR, SL, located at Avenida Aeropuerto Reina Sofia, Apartado 37, 38610 – Aeropuerto Reina Sofia (Santa Cruz de Tenerife), or by email at administracion@autoturismotenerife.com

You can submit any type of complaint to the following address: administracion@autoturismotenerife.com

In addition, we have official complaint forms available for our customers and users. You can request them by calling 922395969 or by emailing administracion@autoturismotenerife.com

10. Force majeure

AUTOTURISMO TENERIFE SUR, SL   will not be liable for any failure or delay in the performance of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure Event”).

Force Majeure Events shall include any act, event, non-occurrence, omission, or accident beyond our reasonable control, such as: a) Strikes, lockouts, or other industrial action; b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; d) Impossibility of the use of means of transport; e) Impossibility of the use of telecommunications systems; and f) Acts, regulations, or restrictions of government.

The obligations arising from these conditions will be suspended during the period of Force Majeure Event and the time to fulfill such obligations will be extended for a period of time equal to the duration of the Force Majeure Event and we will use all reasonable means to bring the Force Majeure Event to an end or find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

11. Partial nullity

If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by said declaration of nullity.

12. Applicable legislation and competent courts

Contracts for the purchase of services through our Website and any disputes or claims arising from them or relating to their subject matter or conclusion (including non-contractual disputes or claims) will be governed by Spanish law.

Any dispute arising out of or relating to the use of the website or the services will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such, and you may choose to file a claim to enforce your rights in relation to these Terms before the Judge or Courts that correspond to your domicile.

14. Online conflict resolution platform

In compliance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution for consumer disputes, AUTOTURISMO TENERIFE SUR, SL informs you that the European Commission provides an online dispute resolution platform which is available at the following link: 

https://consumer-redress.ec.europa.eu/index_en where you can submit your complaints to try to reach an out-of-court settlement, if you reside in the EU.

15. Notifications

Occasionally, AUTOTURISMO TENERIFE SUR, SL may use your personal data to send you email notifications. These notifications will inform you about changes to our services or products.

16. Commitment to quality for our users. Comments and suggestions

The client should keep in mind that we offer a team of professionals dedicated to providing personalized assistance. Our goal is customer satisfaction with our services and achieving the highest quality standards.

Your comments and suggestions are welcome. You can contact us by email at administracion@autoturismotenerife.com or by phone at +34 922 39 59 69.

Date: 14/10/2026
Version: V.2.0