OUR PRIVACY POLICY AT A GLANCE

Who are we? We are AUTOTURISMO TENERIFE SUR, SL and we process your data as the data controller. This means that we are responsible for how your personal data is used and protected.

What do we use your data for? We use the data you have provided online or through any other means to respond to your inquiries and suggestions, as well as to process your booking.  

Why do we have them?  We are legally entitled to process your data for several reasons. When you fill out a form or send an email with a question or suggestion, we have a legitimate interest in responding to it. Or when you make a reservation

Who do we share your data with? We will only share your data with partner companies that process requests and provide our services or products, as well as with banks and other legally required entities. We never sell your data to third parties.

What rights do you have? You have the right to access, rectify, or delete your personal data. You also have the right to object to our use of data you have previously authorized us to use, to data portability, and to not be subject to automated individual decision-making.

In processing your personal data, we apply the following principles to ensure the greatest protection for you:

  • Principle of lawfulness, fairness and transparency: We will always require your consent to process your personal data for one or more specific purposes that we will inform you of beforehand with absolute transparency.
  • Principle of data minimization: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
  • Principle of limitation of the storage period: the data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose, we will inform you of the corresponding storage period, in the case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be processed in a way that ensures adequate security of personal data and guarantees confidentiality. Please be aware that we take all necessary precautions to prevent unauthorized access to or misuse of our users’ data by third parties.

In this privacy policy you will find more detailed information about how we use the personal data of our customers, suppliers and users, and in general of all people who have contact with us, regardless of the means they have used to communicate (online form, by phone or by email, in person).

We believe in being transparent about what we do with your personal data, ensuring you understand the implications of how we use it, and the rights you have regarding your data. For this reason, we keep our Privacy Policy, Legal Notice, and Cookie Policy up to date, information which you can consult on this website.

If you have any questions or would like more information about the privacy policy, you can continue reading the document.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is AUTOTURISMO TENERIFE SUR, SL:

IdentityAUTOTURISMO TENERIFE SUR, S.L. – B38950804
AddressAvenida Aeropuerto Reina Sofia Apartado 37, 38610 – Aeropuerto Reina Sofia (Santa Cruz de Tenerife)
Telephone922 39 59 69
Emailadministracion@autoturismotenerife.com

AUTOTURISMO TENERIFE SUR, SL informs the user that the data provided through browsing our website, the different data collection forms or in sending emails, will be processed by AUTOTURISMO TENERIFE SUR, SL and that said processing is included in the Register of Processing Activities managed by AUTOTURISMO TENERIFE SUR, SL in accordance with the provisions of the GDPR.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.officialtaxitenerife.com, we process data from both our website users and third parties who have a relationship with us. To help you understand how we process your data, we have differentiated the purpose for which we use the data, the types of data, and the legal basis for processing, depending on the category of individuals whose data we process. Below, we classify the individuals whose data we process based on the type of relationship they have with AUTOTURISMO TENERIFE SUR, SL

2.1 Web users

What data do we collect from our website users?

  • Data of users who fill out any of the available forms: The personal data that AUTOTURISMO TENERIFE SUR, SL requests include:
    • Identification data: name and surname, telephone number, postal and electronic address
    • Data relating to the application
  • Data from users browsing our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, he/she authorizes us to use the personal data provided for the following treatments:

  • Send you the information and provide you with the service you request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:

  • The form that the web user completes for the purpose stated therein. The form is subject to acceptance of this privacy policy by checking the indicated box.

What is the legitimacy for the processing of your data?

The
user’s express consent (Article 6.1.a. GDPR), given by completing the various forms and checking the corresponding boxes, is what legitimizes the processing of data by AUTOTURISMO TENERIFE SUR, SL. The user may revoke the consent given at any time; however, if consent is revoked, this will not affect data processing carried out prior to its revocation.

The legitimate interest in creating browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by AUTOTURISMO TENERIFE SUR, SL.

2.2 Suppliers

What data do we collect from our suppliers?

  1. Supplier identification details: The personal data requested by AUTOTURISMO TENERIFE SUR, SL includes:
    • Identification data: name and surname, telephone number, postal and electronic address
    • Employment and professional data
    • Activities and business

How do we obtain your data?

We obtain your data through:

  • The signing of the contract that binds us, the acceptance of the presented budget, the receipt of invoices from the supplier and the signing of the Data Processor contract if applicable for the service provided.

For what purposes will we process your personal data?

Manage information relating to the data of our companies that supply goods and services, as well as their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided, it being not possible to carry it out otherwise.

In the legitimate interest for the management of data relating to the representatives of the suppliers of AUTOTURISMO TENERIFE SUR, SL.

2.3 Clients

What data do we collect from our customers?

  • Data from customers who fill out any of the forms available at www.officialtaxitenerife.com as well as at the physical establishment of AUTOTURISMO TENERIFE SUR, SL
    • Identifying information: name and surname, telephone number, postal and email address
    • Information regarding the application
  • Customer data for those making a reservation or order in person at our establishment:
    • Identifying information: Name and surname, postal and email address, telephone number, billing address

How do we obtain your data?

If you are an online customer, we obtain your data through:

  • The form that the user completes to request information. The form is subject to acceptance of this privacy policy by checking the indicated box.
  • We obtain browsing data from the different cookies that the customer accepts when accessing www.officialtaxitenerife.com for the first time.

If you are a customer visiting in person, we obtain your data through:

  • The customer registration form.
  • Acceptance of the submitted budget.
  • The signed contract.

For what purposes will we process your personal data?

  • Generate and manage the documentation associated with your requests and purchases.
  • To provide you with information about offers, products and services related to your purchase.
  •  Process your booking or purchase online through our platform.

What is the legal basis for processing your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided or the product supplied, it not being possible to carry it out otherwise.

 The user may revoke the consent given at any time.

2.4 Social Media Contacts

What data do we collect?

  • Identifying data on the Social Network: AUTOTURISMO TENERIFE SUR, SL will not request data beyond what you have included in your user profile.

For what purposes will we process your personal data?

Answer and manage your queries, requests or queries.

To connect with you while you are part of our community of followers.

What is the legal basis for processing your data?

In the execution of a pre-contract/contract that binds you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

YouTube https://policies.google.com/privacy?hl=en

www.officialtaxitenerife.com will always strive to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that by continuing to browse our site, they consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the www.officialtaxitenerife.com logs, along with the date of acceptance, for a period of one year, for the purpose of demonstrating the consent given. You can obtain more information in our “Cookie Policy“.

3. HOW LONG DO WE KEEP YOUR DATA?

3.1 Web users

Data that is processed based on the consent of the web user will be kept as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Data that is processed based on legitimate interest will be kept for the period linked to the reason for collecting the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Data that is processed based on the execution of a contract or the adoption of pre-contractual measures will be kept for the period during which the contractual relationship remains in force, as well as for the subsequent time that must be kept due to legal obligation.

The IP address obtained through cookies will be stored for one year, in order to demonstrate the user’s consent.

Regarding the retention period of cookies, you can obtain more information on our website in the section “Cookie Policy“

3.2 Suppliers

Data that is processed based on legitimate interest will be kept for the period linked to the reason for collecting the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Data processed under a contract, or where part of the processing is based on a legal obligation, will be retained for the duration of the contractual relationship. Once the contract ends, or if the processing is linked to a legal obligation, the data will be retained for the legally prescribed period. The data subject may not revoke the processing of their data except in cases where the data is legally blocked.

3.3 Clients

Data that is processed based on the customer’s consent will be kept as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Data that is processed based on legitimate interest will be kept for the period linked to the reason for collecting the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Data processed under a contract, or where part of the processing is based on a legal obligation, will be retained for the duration of the contractual relationship. Once the contract ends, if the processing is linked to a legal obligation, the data will be retained for the period stipulated by law, and the data subject may not revoke the processing of their data except in cases where legally provided for blocking the data.

3.4 Social Media Contacts

The data processed from social media contacts will be kept as long as the user and AUTOTURISMO TENERIFE SUR, SL maintain a connection on the social network. Since AUTOTURISMO TENERIFE SUR, SL does not directly control the processing of this data, we can only access or delete it in a limited way. We will process your data for as long as the social media user is connected to AUTOTURISMO TENERIFE SUR, SL as a ‘friend’, or by clicking ‘like’, ‘follow’, or similar buttons.

To proceed with the rectification of your data, restriction of information or of those publications that you share, AUTOTURISMO TENERIFE SUR, SL will not be responsible for making such rectifications, but rather the user of the Social Network must do so by configuring their profile according to the privacy policy of the Social Network itself.

Regardless of the legal basis for collecting the data, it may be processed for scientific, historical or statistical research purposes, always implementing appropriate safeguards and respecting the rights and freedoms of the data subjects.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those aged 14 and over may provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and accuracy of all data communicated to AUTOTURISMO TENERIFE SUR, SL and declares that he/she is over 14 years of age, and will be solely responsible for any false or inaccurate statements made. 

The personal data processed by AUTOTURISMO TENERIFE SUR, SL may be mandatory or voluntary. No special categories of data will be requested through the web forms to guarantee your privacy. If it is necessary to collect special categories of data to provide you with a service, you will be asked for it through another channel. The data that will be requested in the forms are:

Voluntary information is that which the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or the word “(required)” on our forms are mandatory. Failure to provide this information will make it impossible for us to provide you with the service or process your request. If you provide us with data belonging to third parties, you represent that you have their consent and agree to forward them the information provided in this clause, thereby releasing AUTOTURISMO TENERIFE SUR, SL from any liability. However, AUTOTURISMO TENERIFE SUR, SL may carry out checks to verify that the third party has been informed, taking the due diligence measures established in data protection regulations.

5. TO WHOM WILL YOUR DATA BE COMMUNICATED?

Data will not be transferred to third parties except where legally required or if necessary to fulfill your request.

The recipients to whom your data may be disclosed include:

  • GRANADILLA DE ABONA TAXI ASSOCIATION, TENERIFE SOUTH TOURISM, SL, MONTSERRAT FERNANDEZ RANCEL, SOTERO DIAZ MELIAN, MARGARITA MARIA PIMIENTA HERNANDEZ, RAMON LUIS BETHENCOURT DAMAS, ALEJO JUAN SANCHEZ RODRIGUEZ, JUAN ANTONIO DELGADO RODRÍGUEZ, ROSA MARIA DELGADO RODRIGUEZ.
  • Public administrations and bodies when required by tax, labor, social security, or any other applicable regulations. Companies responsible for data processing (providers of fraud detection and prevention, technology services, customer service, advertising and marketing services, and, in general, third-party providers necessary for the provision of services offered by AUTOTURISMO TENERIFE SUR, SL, such as courier and transport services, etc.).

6. ARE INTERNATIONAL DATA TRANSFERS OCCURS?

www.officialtaxitenerife.com is hosted in France, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the GDPR, therefore, no international transfers of data provided by users on the website will take place. 

Our website only accesses user data through the following means:

  • Through the contact forms available to the user on the website.

International data transfers may also occur within the scope of the above transfers/communications, for which AUTOTURISMO TENERIFE SUR, SL will use the tools provided in Articles 46 and 49 of the GDPR as a guarantee of those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously demonstrated the adoption of appropriate technical and organizational measures for the proper protection of said data, and such transfers will only be made to third countries when a legally binding instrument exists in accordance with Articles 46 et seq. of the GDPR. By accepting this privacy policy, you agree that an international data transfer may occur in accordance with the safeguards indicated.

If the requirements established in the GDPR are not met, the data subject may consent to the international transfer or the execution of a contract in the data subject’s interest. Otherwise, authorization must be requested from the Supervisory Authority.

AUTOTURISMO TENERIFE SUR, SL does not sell user data to third parties under any circumstances.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before AUTOTURISMO TENERIFE SUR, SL:

  1. Access your personal data
  2. Rectify them when they are inaccurate or incomplete
  3. Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  4. Oppose your treatment
  5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
  6. Request the portability of your data in the cases provided for in the regulations
  7. Prevent being subject to automated decisions
  8. Revoke the consents granted

To exercise their rights, users must submit a written request specifying the right they wish to exercise, along with proof of identity and a postal or email address for notification purposes. This request can be made either by mail to: AUTOTURISMO TENERIFE SUR, SL, AEROPUERTO REINA SOFIA, APARTADO 37, 38610 – AEROPUERTO REINA SOFIA (SANTA CRUZ DE TENERIFE), or by email to: administracion@autoturismotenerife.com.

AUTOTURISMO TENERIFE SUR, SL must respond to your request to exercise your rights within one month of receiving it. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving your request, stating the reasons for the delay.

Furthermore, interested parties have the right to file a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) if they believe that AUTOTURISMO TENERIFE SUR, SL has violated their data protection rights, as recognized by the regulations, at www.aepd.es

8. IS MY DATA SECURE?

AUTOTURISMO TENERIFE SUR, SL has a current contract with the hosting company OVH Hispano for hosting its website. OVH Hispano is a European company and uses the latest security measures.

In any case, AUTOTURISMO TENERIFE SUR, SL guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, taking into account its confidential nature, and undertakes to keep said data secret, treating it with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate, which ensures that when a user visits our site and exchanges information with us, an encrypted connection is established.

9. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not belonging to our company, AUTOTURISMO TENERIFE SUR, SL will not be responsible for the privacy policies of those websites or for the cookies they may store on the user’s computer.

Date: 14/10/2026
Version: 1.0