Terms of use and privacy policy


This website is intended to provide the general public with information regarding the Company’s products and Services. Please read the following information carefully before using this website and the information displayed on it. The use of this website and its contents is subject to these Terms of use. If at the end of reading this document is not satisfied with the same we invite you to leave the site and not make use of the information displayed in This.

The Web portal is the property of Autoturismo TENERIFE SUR, S.L.U., with registered office in Reina Sofía airport, s/n, P.O. Box 37, Postal Code 38610, s/C de tenerife, Canary islands, spain; With CIF B38950804 and registered in the Mercantile registry of Santa Cruz de Tenerife sheet TF-44649, Folio 74, returned volume 3057, General section, inscription 2nd A.


Autoturismo TENERIFE SUR, S.L.U., responsible for the website www.officialtaxitenerife.com, makes available to users the present document with which it seeks to comply with the obligations laid down in law 34/2002, services of the Society of the Information and electronic commerce (LSSI-CE), as well as inform all users of the site regarding the conditions of use of the Website.

Any person who accesses this web site assumes the role of user, committing to the observance and rigorous fulfillment of the provisions here arranged, as well as any other legal provision that out of Application.

Autoturismo TENERIFE SUR, S.L.U. reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of these obligations, being understood as sufficient with The publication on the website www.officialtaxitenerife.com, as well as the fact that the information is not Updated.


Autoturismo TENERIFE SUR, S.L.U., disclaims any liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party outside the Same.

The web site of TENERIFE SUR, S.L.U., can use cookies to carry out certain functions that are considered essential for the correct operation and visualization of the Site. Cookies are files that are downloaded to your computer when you access certain Web Pages. Cookies allow a Web page to, among other things, store and retrieve information about a User’s or your Computer’s browsing habits, and depending on the information they contain and how they use their equipment, they can be used to recognize the User. These cookies are only associated with an anonymous user and your computer, and do not provide any references that allow you to identify or obtain personal data from the User.

The user has the possibility to configure their browser program in a way that prevents the creation of cookie files or is warned of the Same. The cookies used in the website have, in any case, a temporary character with the sole purpose of making their subsequent transmission more effective and disappear at the end of the User’s Session. In no case will cookies be used to collect information of a personal nature.

From the Customer’s website you may be redirected to third party web Sites. Since Autoturismo TENERIFE SUR, S.L.U., can not always control the content introduced by third parties on its websites, it assumes no responsibility for such content. In any case, autoturismo TENERIFE SUR, S.L.U., declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to This web site, by bringing to the attention of the competent authorities the content in Question.

Autoturismo TENERIFE SUR, S.L.U., is not responsible for the information and contents stored, but not limited, in forums, chat´s, generators of blogs, comments, social networks or any other means that allows third parties to publish Contents independently of the website www.officialtaxitenerife.com. however, and in compliance with the provisions of the art. 11 and 16 of the LSSI-CE, Autoturismo TENERIFE SUR, S.L.U., is made available to all users, authorities and security forces, and collaborating actively in the withdrawal or in its case blocking all those C Ontenidos that may affect or contravene national or international law, third party rights or morals and public order. If the user considers that any content that may be susceptible to this classification exists on the website, please notify the website Administrator immediately.

This website has been checked and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. however, autoturismo TENERIFE SUR, S.L.U., does not rule out the possibility that there are certain errors of programming of the website or problems of third parties related to hosting and domain, or that occur causes of force majeure, natural disasters, strikes, or Similar circumstances that make access to the website Impossible.


We guarantee that all bookings are accepted by Taxi services.
All the information provided on the websites is bona fide and correct at the time of printing.
Will not be responsible for errors in reservations and not notified to us or to the driver.


Transfers to all points of departure and arrivals will be guaranteed.
For arrival transfers, our hostesses or chauffeurs will wait for you in the arriving area, in the Office 9 Reina Sofía Airport, identified with our logo, but go to the first taxi of the stop showing your proof of purchase of official taxi, in the The Rodeo Norte Airport will wait for you in the arrivals area, but go to the reserved area for official taxis with your.


The total payment during the online booking process via the card.


Official Taxi, notifies all customers that their cancellation policy is as follows: only 100% of the amount will be returned if cancelled at least 24 hours before performing the service of 100%. Last 24h will be returned any Amount.


Any cancellation of the contract must be done in writing by means of e-mail directed our center of service the client.
If we receive his(her,your) request of cancellation in a time superior to 48 hours(o’clock) before the hour of withdrawal of the movement that it(he,she) wants to annul, the amount full of the reservation(reserve) will reimburse itself no reimbursement will be done by cancellations received in a term of time lower than 24 hours(o’clock) of the hour programmed of the movement that it(he,she) wants to cancel.
I reimburse them they will be effected(carried out) in a term of 15 days.


We do not supply babies’ chairs since we do not guarantee the service to the withdrawal, to travel in case the seats for children / babies are not included, advise him(her) to taking his / his one.


Our prices include a bag(stock exchange) or suitcase for passenger (based on the maximum size combined of 158 cm, long + width + high place) for article. All the baggage must be reported when the reservation(reserve) is realized. The smallest articles that could remove in the footrest of the passenger (for example, the portable small computer, purse or bandoleer) do not need to be informed. The passenger will be responsible for all the additional expenses if a vehicle is needed extra for the baggage not informed on having done the reservation(reserve).
The excess luggage, as well as objects.


Any contact in relation with the modification of his(her,your) information of reservation(reserve) must be requested by e-mail or across the section ” His(Her,Your) reservations(reserves) ‘ (accessible across our site(place)).
It is essential to verify that the email address that it(he,she) provided is correct and that he(she) reads all the next e-mails up to the moment of his(her,your) movement.
In case of inevitable alterations for the contract, it will inform him by e-mail to the direction(address) provided by you in the moment to effect(to carry out) the reservation(reserve), the act of sending this e-mail is considered in proof of his(her,your) receipt by you. The same system is applied to the rest of messages of advice that we could send.

If for any other reason You cannot be in the point of withdrawal in a reasonable time after the hour(o’clock) of withdrawal programmed and specified in his(her,your) Voucher, the chauffeur will try to contact You to the mobile telephone number that it(he,she) has provided.
If it is not possible to contact You because it(he,she) has not provided a mobile telephone number in functioning in the moment of the reservation(reserve); it(he,she) does not have a good connection, there is no sign, activated voice mail box or the call is not answered, one will not give him(her) the service. The Chauffeur is freed from his(her,your) obligations and a reimbursement will not be effected(carried out).


Official Taxi and the driver are not played the role responsible for the changes, delays or cancellation of the service due to reasons of Major Force or another any unfavorable or unforeseen circumstance beyond the control of the drivers.


Our service of attention to the client and the assistance by e-mail is available in English, Spanish during the office hours. We will try to offer him(her) assistance in the language that it(he,she) uses to realize his(her,your) reservation(reserve) providing that it(he,she) is possible.
While we give great attention to the quality of the translation of our web sites and the terms and conditions, in case of discrepancy the version will prevail in English.


The copyright, commercial brands(marks) and other rights of intellectual property of the web sites are protected by the national and international procedure of intellectual property.
The images of the means of transport that appear in the reservation(reserve) are only indicative. The color, the brand(mark) or model can differ from the showed images.


Autoturismo TENERIFE SUR, S.L.U., undertakes to respect the confidentiality of personal data provided by visitors to the website pursuant to the provisions of organic law 15/1999 of 13 december, protection of character data Personal. The information sent and collected by Autoturismo TENERIFE SUR, S.L.U., through this website will remain in the strictest confidentiality and will follow the causes established by the legislation in Force.

Autoturismo TENERIFE SUR, S.L.U., informs you that your personal data can only be obtained for your treatment when they are appropriate, pertinent and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which Have Obtained. Specifically Autoturismo TENERIFE SUR, S.L.U., will use only the personal data that you provide us by completing the booking form to manage it and get in touch with you if necessary and the consultation to attend to your Request for Information. The same, will be cancelled when they are no longer necessary or relevant for this purpose, or when requested by the holder in the exercise of his right of cancellation to the email address administración@autoturismotenerife.com, Accrediting your identity by copying or scanning the DNI/NIE or any other valid LAW.

In the event that you request a reservation of the passenger transport service, we inform you that your data can be communicated to passenger transport companies or taxi associations for the correct provision of the contracted transfer service.

When personal data is collected through the TENERIFE SUR, S.L.U. Web sites, The user will be informed in a clear and unequivocal manner of the following extremes:

-responsible for the file: autoturismo TENERIFE SUR, S.L.U.
-purpose of the treatment: management of reserves for the provision of the service of transport of passengers and contact with the Client.
-possibility of exercising rights of access, rectification, cancellation and opposition via e-mail administración@autoturismotenerife.com or by post to the following address Reina Sofía airport, s/n, P.O. Box 37, Code Postal 38610, Granadilla de Abona, S/C de Tenerife.
The user will be solely responsible for the completion of the forms with false, inaccurate, incomplete or outdated Data.


A “Cookie” is a small file that is stored on the User’s computer and allows us to recognize YOU. The set of “cookies” helps us to improve the quality of our web, allowing to control which pages find our users useful and which Not. Cookies are essential for the operation of the Internet, providing countless advantages in the provision of interactive services, providing the navigation and usability of our Website. Keep in mind that cookies cannot damage your computer and that in return, the ones that are activated help us to identify and resolve the Errors.

The information we provide below will help you understand the different types of cookies:

-session cookies: These are temporary cookies that remain in your Browser’s cookie file until you leave the Web page, so no one is registered on the User’s hard Drive. The information obtained through these cookies is used to analyze traffic patterns on the Web. In the long run, This allows us to provide a better experience to improve the content and facilitate its use.
-permanent cookies: They are stored on the hard drive and our website reads them every time you make a new visit. A permanent web has a certain expiration Date. The cookie will stop working after that Date. We use them generally to facilitate the purchase and registration Services.
Below we publish a list of the main cookies used in our web´s, distinguishing:

-the strictly necessary cookies, for example, those that serve for a correct navigation or those that allow to make the payment of goods or services requested by the user or cookies that serve to assure that the content of the Web page is loaded Effectively.
-third-party cookies such as those used by social networks, or by external content supplements such as Google Maps.
-analytical cookies for periodic maintenance purposes, and in order to guarantee the best possible service to the user, web´s sites make use of “analytical” cookies normally to collect statistical data of the Activity.
If you disagree with our use of cookies, you can take actions to disable your installation, as well as change your browser settings to block certain types of cookies.

For detailed information on how to do this, See your browser’s help information, or to view a summary of the most common browsers, visit:

Http://www.cookiepedia.co.uk/index.php?title=How_to_Manage_Cookies or


Advertising companies also allow you to opt out of receiving custom advertising if you prefer. This option does not disable cookie installation, but does not allow these companies to use and collect some Data. For more information on this topic and the deactivation options, go to: http://www.youronlinechoices.eu/

As a guarantee supplementary to those described above, the registration of cookies may be subject to acceptance during the installation or updating of the used browser, and this acceptance can at all times be revoked by the options of Content and privacy settings available.

Many browsers allow you to activate a private mode by means of which cookies are always deleted after your visit. Depending on each browser this private mode can have different names. Below you will find a list of the most common browsers and the different names of this “private mode”:

-Internet Explorer 8 and above; InPrivate
-Safari 2 and above; Private browsing
-Opera 10.5 and superior; Private browsing
-FireFox 3.5 and above; Private browsing
-Google Chrome 10 and above; Incognito
The websites of TENERIFE SUR, S.L.U., can modify this policy of cookies according to legislative requirements, regulations, or with the purpose of adapting the policy to the instructions dictated by the Spanish agency of data protection, by This is advised to the users who visit it periodically.


The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the lender or in its case has a license or Express authorisation on the part of the Authors. All the contents of the Web site are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were destined, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case of the prior written authorization by the Provider. Any previously unauthorized use by the lender shall be deemed to be a serious breach of the Author’s intellectual or industrial property Rights.

The designs, logos, text and/or graphics other than the provider and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that might arise with respect to Them. In any case, the provider has the express and prior authorization from the Same.

The provider does not expressly authorize third parties to redirect directly to the specific contents of the website without citing the source, in any case having to redirect to the main web site of the Provider.

The provider recognizes in favor of its holders the corresponding industrial and intellectual property rights, not implying its single mention or appearance on the website the existence of any rights or liability of the provider on the same, nor endorsement, sponsorship or recommendation on the part of it.

To make any kind of observation regarding possible breaches of the rights of intellectual or industrial property, as well as on any of the contents of the Web site, can do it through the following electronic Mail.


For the resolution of all the controversies or questions related to the present web site or of the activities in it developed, it will apply the Spanish legislation, to which the parties expressly submit, being competent for the resolution of All disputes arising or related to its use the courts and tribunals of Santa Cruz de Tenerife.